Maximize Your ROI Through Pega Modernization

6 min read

Does upgrading feel like a daunting task? You’re not alone. Many hesitate, wary of the risks. Concerns range from data security and compliance to the upheaval caused by migration. Doubts about return on investment (ROI) and Pega complexity add to the mix.

Yet, companies are pressured to upgrade. Old software exposes them to security risks and puts them at a competitive disadvantage. They need tools to streamline processes, saving time and money. Pega modernization alleviates these pain points.

Pega Infinity '23 is now available, and updating your systems is crucial to leveraging the newest features and capabilities. We’ve put together a few insights for you to arm yourself with knowledge and stay ahead of the curve:

Why some companies are hesitant to upgrade
The significant benefits of upgrading — such as Pega Cloud’s ability to reduce 98% of problems in applications
The implications of not upgrading
How to make the process painless and easy with a Pega partner

TOP FIVE CONCERNS

We asked our experts to address the biggest concerns in the field. While these concerns are valid, Pega Cloud offers robust security, strict compliance, and minimal disruptions.

1. Is Pega too complex for my IT team?

Despite its power, Pega Cloud makes it easy to deploy and manage. No need for expensive, highly specialized skills and governance to ensure required ROI. With training and support, users can easily master the platform.

2. Is my data secure on Pega Cloud?

Pega meets top security standards, with encryption, multi-factor authentication, and regular security checks to protect data. Plus, studies show that cloud setups are usually more secure and less prone to hacks than traditional on-prem data centers.

3. Is Pega compliant with industry standards?

Pega has an extensive set of compliance certifications, attestations, and third-party assessments. Their robust security and privacy features help clients comply with laws and regulations, such as GDPR, HIPAA, and FDA.

4. Will there be operational disruptions during the migration?

Migrating to Pega Cloud is a carefully planned, managed process. Companies can minimize disruptions and ensure operational continuity by adhering to best practices and leaning on SoftServe's expertise.

5. Is there a compelling ROI from an upgrade?

Pega Cloud offers cost savings, agility, and scalability by lowering infrastructure costs and IT needs, while accelerating new projects. However, merely upgrading to Pega on the cloud might not lead to quick financial benefits. For better outcomes, companies should improve their existing Pega applications and migrate older systems to the Pega platform.

GET NEXT-LEVEL AUTONOMY WITH PEGA INFINITY ‘23

Pega Infinity ’23 offers AI, automation, and low-code tech for self-optimizing business solutions, improving employee and customer experiences.

Offers new AI and automation capabilities to power the autonomous enterprise. The innovations speed up development, streamline processes, and make life easier for both employees and customers.

Pega's approach lets companies leverage Gen AI's power while ensuring there's enough control, governance, and auditing to keep humans in the loop.

Secure, plug-and-play architecture that's perfect for low-code AI prompt development, adding AI functions into workflows, and the flexibility to swap in large language models.

Updates to the Pega Platform speed up app development and intelligently route work to boost innovation and productivity.

Updates to the Pega Customer Decision Hub improve engagement by offering more personalized experiences, streamlining processes, and ensuring transparency.

Updates to the Pega Customer Service optimize customer service and agent experiences.

THE CLOUD-POWERED STRATEGIC ADVANTAGE

Pega Cloud offers the fastest time to value, continuous improvement, availability, and security. As a direct result of these robust features, Pega Cloud clients experience up to 98% reduction in application issues, deploy changes 25% faster, and can make enhancements to their applications as often as 10 times per week.

Building on this impressive performance, a recent study by Forrester explored the financial implications of Pega Cloud. Specifically, the study explored the potential ROI of migrating Pega applications and platform to Pega Cloud compared to traditional on-prem solutions. Here are the findings, adjusted for risks:

The interviewed companies reported unquantifiable business benefits, such as better fraud detection, increased revenue from upselling and cross-selling, and enhanced system performance. They also saw fewer security incidents and easier compliance.

RISKS IF YOU DON’T MODERNIZE OR MIGRATE

Depending on where you are in your digital journey, modernization can mean migrating to the cloud, updating to the latest versions, or optimizing and updating applications. Failing to modernize or migrate can set your company back.

WORK WITH A PEGA PARTNER

To stay competitive, you'll need to consider modernization strategically. Working with an experienced Pega partner can improve your ROI, especially if you don’t have the correct staff to support the modernization.

As a trusted, long-time Pega partner, SoftServe provides the full scope of Pega services, from architecture, planning, and strategy to implementation and ongoing support. We excel at design thinking and experience design, and we hold premier partner status with Google and AWS.

SoftServe acquired Hoverstate in 2023, becoming a global systems integrator with boutique-like Pega expertise. We have senior Pega experts, award-winning enterprise cloud skills, and a commitment to strong customer service and responsiveness.

Don't be left behind in the tech race. Migrate and modernize with Pega and SoftServe.

Find out where you stand in modernization