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Whitepaper

High Performance IT Business–Lessons from French Grande Armée

A best practice guide for IT managers on dealing with a range of issues, from traditional IT management frameworks to agile software development.

Infographics

Driving Innovation Through Experience Design

Create compelling experiences through deep, customer-centric understanding.

Case Study

Harlan Beverly, VP of Engineering and Joe Pagano, VP of Product at Beneplace

Infographics

Turning Customer-Centricity Inwards in Financial Services

Transform the employee experience for superior customer interactions.

Whitepaper

Solving European Broadcasters' Pain Points

... via innovative technology partnerships.

Whitepaper

Empathy in Software Design

How an empathetic, human-centered approach can improve experience design projects.

Infographics

Optimizing The Warehouse

Warehouse management systems (WMS) need technology advances to keep their retailers competitive.

Infographics

Why Media Customer Experience Is Worth the Investment?

The only unacceptable speed for media CX transformation is standing still.

Whitepaper

Patient-led Pre-Registration Experience for Healthcare

Six experience design principles to improve patient engagement before the first visit.

Case Study

Web-Based Service Infrastructure for Payment Processing

Our client had an outdated call center and they made the decision to create a web service for payment processing—via the web and phone to expand their portfolio of service offerings.

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