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High Performance IT Business–Lessons from French Grande Armée

A best practice guide for IT managers on dealing with a range of issues, from traditional IT management frameworks to agile software development.


Solving European Broadcasters' Pain Points

... via innovative technology partnerships.


Empathy in Software Design

How an empathetic, human-centered approach can improve experience design projects.


Patient-led Pre-Registration Experience for Healthcare

Six experience design principles to improve patient engagement before the first visit.


DevOps: Strategies from a Fighter Pilot

DevOps adoption is accelerating, and leading organizations are already reaping it rewards. There is no better time to leverage DevOps, and no time to waste.


Employee Design-Thinking Journeys

How design-thinking improves employee experience design and customer-centricity in financial services.


Personalized Medicine Is Here to Stay

But only if clinicians demand that EHR infrastructure is available to keep up with the massive data and analytical demands.


State of the Warehouse

Uncovering retail warehouse current weaknesses and areas for improvement.


Optimize Media Customer Experience Faster

Take these steps to accelerate media customer experience optimization.


Customer Experience: It's About Trust

Optimal media experiences require audience trust.

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