Managed Services
SoftServe guides you through every phase of your cloud journey, from defining a cloud adoption strategy to ongoing management and optimization. This is made possible through our managed services. They encompass cloud infrastructure maintenance, around-the-clock monitoring and alerting, swift incident remediation, reliable backup recovery, end-user support, and other services.
SoftServe Managed Services rest on the solid groundwork of the ITIL framework and modern cloud operation models, allowing us to tailor our offerings to your business needs and deliver top-tier support and maintenance.
Key Services
Managed Cloud Services
SoftServe Cloud Services provide a customized network operations center for your cloud infrastructure. We take care of all operational aspects, promptly addressing issues as they arise and proactively implementing preventive measures to minimize potential disruptions. This allows your team to stay focused on exploring the latest industry trends and innovations while we handle the rest.
Benefits
- Uninterrupted operation through 24/7/365 monitoring of critical systems and efficient cloud infrastructure support
- Centralized infrastructure management for increased productivity, optimized resource use, robust storage solutions, and dependable backup strategies
- Assured data safety through timely backups and faster recovery across all cloud services and applications
- Predictably managed and optimized IT costs achieved by identifying areas for improvement, streamlining processes, and reducing unnecessary expenses
- Detailed service level reporting for a clear vision of operational performance and continuous improvement
Managed Compliance Services
SoftServe Managed Compliance Services safeguard your cloud infrastructure and ensure your business operates with the utmost compliance and security. Our team takes a proactive approach to monitor, manage, and address potential risks and vulnerabilities in your cloud environment. Giving you the ability to harness the full potential of compliance and risk management for your enterprise.
Benefits
- Comprehensive assurance that your business adheres to defined regulations, standards, and guidelines
- Enhanced security through 24/7/365 monitoring of data outputs from your cloud subscriptions and in-depth analysis to find potential risks and configuration issues
- Swift misconfiguration remediation to ensure your cloud infrastructure remains secure and resilient
- Seamless Managed Compliance Services integration into your existing infrastructure setup
- Data-driven decisions based on comprehensive monthly compliance status reports
Managed Samp
SoftServe's Application Modernization Platform (SAMP) equips your enterprise with a secure, scalable, and customizable platform as a service (PaaS) solution. Powered by cloud services, it's tailored for running modern applications and seamlessly integrates into any CI/CD process. Our team ensures continuous monitoring, updates, and enhancements for your apps and infrastructure, which guarantees they are optimized and current.
Benefits
- Improved ROI by shortening time-to-market for new services and boosting developer velocity
- Accelerated app modernization by deploying essential components on the cloud
- Enhanced scalability and resilience through effortless Kubernetes updates
- Comprehensive app and infrastructure monitoring enhances operational efficiency and proactive problem resolution
- Assurance of minimal downtime and data loss from robust disaster recovery
Managed
Atlassian Services
With SoftServe Managed Atlassian Services, your organization boosts its digital transformation across all internal tools within the Atlassian ecosystem. We offer consulting, managed support, migration, and custom development services, which cover every stage of your journey. Let our certified experts take care of your Atlassian ecosystem while you concentrate on your organization's strategic goals.
Benefits
- Reduced risk of failure or downtime for crucial services that rely on Atlassian applications
- Access to 24/7/365 support from Atlassian-certified professionals to keep your apps running smoothly
- Increased efficiency and reduced costs by evaluating your third-party apps and integrations and eliminating redundant ones
- Optimized ITSM and ESM processes with Jira Service Management
- Flexibility to scale and adapt to your organization's evolving needs
- Migration and consolidation to help you migrate your self-hosted products to Atlassian Cloud, merge cloud instances of Jira Software, Service Management, Confluence, or Bitbucket, and consolidate server or data center instances
Next-Gen Salesforce Managed Services
SoftServe provides Salesforce Managed Services to keep your Salesforce running smoothly while you focus on your business growth. Our certified experts — consultants, architects, and engineers — will help you with administrative tasks, configuration adjustments, integration management, user support, training, and other services. Additionally, we ensure that your Salesforce setup adheres to governance and compliance standards.
Benefits
- A thorough Salesforce audit identifies areas for improvement to streamline your organization's functions
- The modern CI/CD approach enables Salesforce modifications and enhancements without disrupting current operations
- SoftServe experts promptly deliver required system changes with minimal or no involvement of your managers, which reduces supervision efforts
- Full coverage of your needs eliminates the necessity for a large in-house Salesforce team, which ensures efficient cost management
- Effective CRM performance evolves alongside changing business needs and processes, which promotes scalability
Managed
Service Desk
SoftServe offers an around-the-clock service desk to promptly handle incoming requests and provide custom monitoring. Our service is supported by service-level agreements (SLAs) and follows the ITIL framework to ensure outstanding user experiences and maximum satisfaction. By adhering to these globally recognized practices, we're committed to meeting your demands and delivering measurable results.
Benefits
- Reduced efforts and saved costs on team stuffing, rotation, education, and 24/7/365 operation
- Ensured adherence to SLAs within the defined scope
- Data-driven decisions based on insightful reports and analytics derived from your day-to-day operations
- Increased accessibility and customer satisfaction through 24/7/365 IT service request handling and swift professional support
- Centralized knowledge management to provide accurate guidance, up-to-date information, and best practices
- Established and refined processes to ensure your services are running at their peak efficiency, which cuts downtime and saves on operational costs
Industry Focus
Our Implementation Cycle
Our Differentiators
96
csat score
99.4%
average sla compliance
95%
average contract prolongation rate
1500+
certified engineers
1M+
tickets resolved
