SoftServe Digital Concierge

Enhance your customer service with Generative AI. SoftServe Digital Concierge, accelerated by NVIDIA NIM™ inference microservices and NVIDIA Avatar Cloud Engine (ACE), makes it all simple. Acting as a company representative , it offers in-depth knowledge, supports navigation, and answers inquiries 24/7. The solution reduces wait times for your customers and lets your team focus on complex, high-value tasks instead of handling routine queries.

Across multiple sectors — fintech, healthcare, retail, or public services — businesses face growing demands for quick and personalized customer interactions. Failing to address this leads to higher operational costs, lower customer satisfaction, and lost revenue.

The Digital Concierge accesses your data and can provide it to customers, employees, and anyone needing prompt assistance. Whether online or at your physical locations, it delivers accurate information every time, without exception. All while the latest advancements in Generative AI and computer graphics make every interaction more engaging and personalized.

Your customers want instant support.
SoftServe digital concierge makes it happen.

created by softserve, accelerated by Nvidia

Cost Savings

40%

Estimated reduction in operational costs over three years through digital concierge augmentation

Quick Responses

50%

Faster response times with instant answers and multi-query handling

Enhanced Agility

80%

Quicker adaptation to new tasks and requirements through instant updates on company data

Digital Concierge Explained

SoftServe Digital Concierge is an interactive virtual assistant accelerated by the Gen AI and NVIDIA suite of tools. It brings AI-driven customer service capabilities to multiple sectors, making interactions more engaging and efficient.

Built on NVIDIA AI Enterprise, Digital Concierge benefits from the rapid deployment of Gen AI workflows through the application of NVIDIA NIM. This enables the avatar to handle large data volumes, process natural language, and recognize audio with high accuracy.

Cut down on the need for extra staff
Make customer interactions smoother
Improve overall operational performance
Reduce expenses with smarter solutions

How It Works

Front End – Digital Avatar

SoftServe Digital Concierge uses NVIDIA ACE, NVIDIA Riva, and the NVIDIA Audio2Face component to deliver a highly realistic virtual assistant. Thanks to the Character Creator tool, it captures speech and facial expressions with impressive detail.

Core Brain – LLMs and Gen AI

With RAG capabilities from the NVIDIA NeMo stack, SoftServe Digital Concierge responds to requests, refers to context, and conveys specific and up-to-date information to your customers. The assistant breaks down complex queries into simple answers and can provide detailed explanations when needed.

Back End – Internal Integration

Digital Concierge integrates with your existing systems and databases, enriching conversations with detailed and contextually relevant information. It uses both historical and personal data to offer tailored explanations and responses.

Solution Architecture

The Digital Concierge is built on two critical NVIDIA technologies: NVIDIA Riva 
provides automatic speech recognition and text-to-speech capabilities with high accuracy
and performance. Meanwhile, the NVIDIA NIM gives access to preferred open-source language
models, such as Llama and Mistral.

NVIDIA AI Enterprise Software Used

NVIDIA ACE Agent
NVIDIA Riva
NVIDIA Audio2Face
NVIDIA NIM
Vision AI

Get NVIDIA Enterprise License

Use Cases

Customer Support

Your customers no longer need to wait for a support operator, type out questions, or dig through limited FAQ sections. Digital Concierge offers human-like assistance 24/7, responds to spoken language, and delivers precise, up-to-date answers.

Serve hundreds of people at once
Provide support in multiple languages: English, Spanish, German, French, and more upcoming soon
Enhance your brand's customer satisfaction